Authors: Ricky Agusiady1*, Didin Saepudin 2 , Zaenal Aripin 3 1-Sangga Buana University, Bandung, 40124, Indonesia, 2-Sangga Buana University, Bandung, 40124, Indonesia, 3-Sangga Buana University, Bandung, 40124, Indonesia Doi: https://doi.org/10.56532/V9 The global pandemic, particularly the COVID-19 pandemic, has resulted in fundamental changes in consumer behavior, triggering a transformation in their interactions with social media. This research […]

Authors: Nguyễn Văn Nhân, Hồng Thị Thu Trang Doi: /10.61463/ijset.vol.12.issue1.143 Abstract- -This study was conducted with the aim of identifying factors affecting Calla SPA customer satisfaction with the research object being Calla SPA customers in Dong Nai Province and Ho Chi Minh City, Vietnam. With qualitative and quantitative research methods through document research, in-depth interviews, group […]

Authors: Master Nguyen Van Nhan, Master Tran Thị Thuy Van, Master Nguyen Van Luc Doi: 10.61463/ijset.vol.9.issue5.101 Authors- This study was conducted with the aim of improving customer satisfaction on service quality in the field of wooden furniture products. With qualitative research methods including in-depth interviews and expert group discussions, a combination of quantitative research methods including […]