Authors: Ricky Agusiady1*, Didin Saepudin 2 , Zaenal Aripin 3 1-Sangga Buana University, Bandung, 40124, Indonesia, 2-Sangga Buana University, Bandung, 40124, Indonesia, 3-Sangga Buana University, Bandung, 40124, Indonesia Doi: https://doi.org/10.56532/V9 The global pandemic, particularly the COVID-19 pandemic, has resulted in fundamental changes in consumer behavior, triggering a transformation in their interactions with social media. This research […]

Authors: Văn Nhân, N,, Thúy Vân, TT,. Văn Lực, N,. Doi: https://doi.org/10.56532/mjbem.v3i1.39 This study was conducted in small and medium-sized enterprises in Ho Chi Minh City, Vietnam, to provide more detailed information about work engagement factors that influence employee engagement. with the job and intend to stay and work at the enterprise. With the basic […]

Authors: Endah Emiarti and Yasdi Peer review: Văn Nhân, N,, Thúy Vân, TT,. Doi:  10.9734/JEMT/2024/v30i21191 This study aims to improve and strengthen customer loyalty towards Sharia savings products at BMT Mekah Mekar Barokah Bojonegoro. Therefore, the purpose of this study is to determine the influence of marketing relationship and service quality on member loyalty of Sharia […]

Authors: Nguyễn Văn Nhân, Hồng Thị Thu Trang Doi: /10.61463/ijset.vol.12.issue1.143 Abstract- -This study was conducted with the aim of identifying factors affecting Calla SPA customer satisfaction with the research object being Calla SPA customers in Dong Nai Province and Ho Chi Minh City, Vietnam. With qualitative and quantitative research methods through document research, in-depth interviews, group […]

Authors: Master Nguyen Van Nhan, Master Tran Thị Thuy Van, Master Nguyen Van Luc Doi: 10.61463/ijset.vol.9.issue5.101 Authors- This study was conducted with the aim of improving customer satisfaction on service quality in the field of wooden furniture products. With qualitative research methods including in-depth interviews and expert group discussions, a combination of quantitative research methods including […]